We understand that purchasing items online don’t always go as planned, Lucid Dreams offers a credit note when an item is returned. We do not offer refunds. Please read through our returns policy carefully as they are accepted upon your purchase here at Lucid Dreams. Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Please note: we provide credit notes only, no refunds unless an item is deemed faulty. Once we receive your return, please allow 2-3 days for your return to be processed and then you will receive an email with the details of your credit note.
If you require a replacement size or alternative item/s, you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.
TERMS & CONDITIONS
The item/s must be in original condition and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/or smell of perfume or body odour.
Item/s must not have been worn, washed or altered in any way. Lucid Dreams has the rights to deny any item/s that aren't returned in their original condition or smelling of body odour/perfume and it will be returned to the customer.
The item/s must be returned to the address provided by Lucid Dreams before the credit is processed. The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the International Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.
Please note that differences in colour may occur due to variable factors including: the background colour, the lighting, and different computer monitors. Differences in colour not within the controllable range are not a quality issue.
WHY WE CAN'T EXCHANGE FOR SIZE/STYLE
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.
We cannot accept ANY returns on any sale items or items purchased using any promotional codes. Please select items during promotional/sale periods carefully to avoid any disappointments.
If you have received a faulty item please email us at firstname.lastname@example.org with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by Lucid Dreams. Faulty items do not include those that have already been worn. Please note that we do not accept returns for closed button holes. This is normal practice in our country so please be mindful of this when purchasing.
No cancellations, changes or refunds can be made once an order has been placed and payment has been processed.
COST OF RETURNS
The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by Lucid Dreams. Subject to our obligations under the International Consumer Law for any return you will be responsible for shipping charges.
ORGANISING A RETURN
If you've met the above requirements please return your item/s with your returns form to the provided address on the form within 7 days.
We will not be held liable for any item/s returned to a location other than the one we provide.
RETURNS AND EXCHANGE TIMELINE
We try our hardest to turn your returns around as quickly as possible.
Please allow 2-3 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.