Do you ship internationally?
Yes, we ship worldwide!
How do I know if the item has free shipping?
For standard shipping, you can enjoy free shipping on orders over US$49.
How much is shipping and how long does shipping take?
9 - 18 business days | FREE for all orders over $49 otherwise $7.95
6 - 12 business days | $11.95 per order
What currency are the prices displayed in?
Our prices are displayed in United States Dollars (USD)
How can I track my order?
All orders are trackable from our end. Tracking information is available upon request only.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).
How do I return or exchange an item?
Returns will only be accepted if an item is deemed faulty. We do not accept returns for change of mind or incorrect size so please make sure of your order before purchasing. If an item is faulty, contact our customer service team and they will advise you on the returns process.
Please note the following product return requirements for faulty items:
Merchandise must be returned within 14 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
I want to make a change to my order, what can I do?
Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.